We can confidently state that the world is trying to come back to normalcy, bringing the automotive industry along with it too. Major car companies have re-opened dealerships and introduced new methods of staying healthy while operating. Mahindra has introduced a new contactless servicing system, wherein the customer will not have to touch any paper documents, cash or have any other physical contact while getting their car serviced.
Veejay Nakra, CEO Automotive Division, M&M Ltd. said, “During these times, ensuring the safety of our customers through a hassle-free experience is of utmost importance to us. Our offering of ‘Contactless’ service experience digitally, supplements the safety precautions and strict guidelines we are implementing across all our touch points. We invite our customers to experience this all new way of interacting with Mahindra”.
At the centre of this experience is the With You Hamesha app that will allow customers to view repair orders, parts used, job operations and other costs and will also be able to provide approvals before a job is carried out and make payments online. The CustomerLIVE service will allow customers to livestream their cars and get an explanation from the service representative on details of the work that is being carried out on the vehicle. Service related documents and updates can also be received via WhatsApp. In addition to this, strict measures are being taken across dealerships and production facilities to ensure safety and hygiene is maintained.
It is innovations like these that will help the world get back to the ‘new normal’. The automotive industry has played a major part in the fight against the coronavirus pandemic globally — from manufacturing masks and suits to developing ventilators. It has been truly spectacular to see everyone come together for a cause and also ensure the safety of customers and employees as we move past this.